Terms of Service

Last updated: June 25, 2026

Welcome to Thyme Cleaning Co.

By booking a service or using our website at bookthyme.com, you agree to the following Terms of Service. Please read them carefully.

1. Services

Thyme Cleaning Co. provides residential cleaning services in the Los Angeles area. All services are performed by independent contractors who have been screened and onboarded by Thyme Cleaning Co. The specific scope of each clean is determined at the time of booking based on service type, home size, and condition.

2. Booking and Confirmation

Bookings are confirmed once you receive a written or SMS confirmation from Thyme Cleaning Co. A valid payment method is required to secure your appointment. No charge is made until after your service is completed, unless otherwise stated.

3. Cancellation Policy

We understand that plans change. Our cancellation policy is as follows:

72+ hours before service: Free cancellation
48+ hours before service: 50% cancellation fee
24 hours before service: 100% cancellation fee
Less than 12 hours before service or no-show: 100% of the service fee charged

A same-day booking fee of $35 applies to all bookings made within 24 hours of the scheduled service time.

4. Our Guarantee

We stand behind every clean. If you are not satisfied with any area of your home that was included in your service, contact us within 24 hours and we will return to re-clean that area at no charge. This guarantee does not apply to areas not included in the original service scope.

5. Access to Your Home

You agree to provide our cleaning specialists with safe and reasonable access to your home at the scheduled time. If access cannot be obtained, the appointment may be treated as a no-show and subject to the 100% cancellation fee.

6. Payment

Payment is processed securely through Stripe. By providing your payment information, you authorize Thyme Cleaning Co. to charge your card for the agreed service amount and any applicable fees. All prices are listed in USD.

7. Promotional Codes and Recurring Service Commitments

Thyme Cleaning Co. may offer promotional discounts, including but not limited to credits or reduced rates applied to recurring cleaning services (e.g., weekly or bi-weekly schedules). By redeeming any such promotion, you agree to the following:

Commitment period: Promotional discounts are offered in exchange for completing the full commitment period specified at the time of booking. For example, a $100 discount applied to your first month of recurring weekly or bi-weekly service requires that you complete all scheduled cleans within that promotional month.
Early cancellation: If you cancel or pause your recurring service before completing the full commitment period, Thyme Cleaning Co. reserves the right to charge the full, non-discounted rate for any completed appointments within that period. The promotional discount will be forfeited in its entirety.
One promotion per client: Promotional codes and introductory offers are valid for new clients only and may be used once per household. They are non-transferable and have no cash value.
Expiration: Promotional codes are valid only for the period stated at the time of issue. Thyme Cleaning Co. reserves the right to modify or discontinue any promotion at any time without notice.
Compliance: Use of a promotional code constitutes your acceptance of these terms and any additional conditions disclosed at the time of booking.

8. Damage Policy

Our cleaning specialists take great care in your home. In the unlikely event of accidental damage, please notify us within 24 hours of your service. We will work with you in good faith to address the situation. We are not responsible for damage to pre-existing fragile, improperly secured, or high-value items that were not disclosed at the time of booking.

9. Limitation of Liability

Thyme Cleaning Co.'s liability for any claim arising from our services shall not exceed the total amount paid for the service in question. We are not liable for indirect, incidental, or consequential damages of any kind.

10. No Solicitation of Cleaners

By booking with Thyme Cleaning Co., you agree not to directly hire or solicit any cleaning specialist introduced to you through our service for a period of 12 months following your last booking. A referral fee may apply if you wish to hire a specialist directly.

11. Changes to Services or Terms

We reserve the right to modify our services, pricing, or these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.

Contact Us

If you have any questions about these Terms, please contact us at:

Thyme Cleaning Co.
Los Angeles, CA
hello@bookthyme.com
(818) 450-5577