Privacy Policy

Last updated: June 3, 2026

Thyme Cleaning Co. ("we," "us," or "our") operates bookthyme.com and provides residential cleaning services in Los Angeles. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

When you book a cleaning or contact us, we may collect:

Name and contact information (phone number, email address)
Service address
Payment information (processed securely via Stripe — we do not store card numbers)
Booking details including service type, date, and preferences
Communications you send us via text, email, or our website

2. How We Use Your Information

We use your information to:

Schedule and confirm your cleaning appointments
Send booking confirmations and service reminders via SMS or email
Process payments
Respond to your questions and requests
Improve our services

3. SMS Communications

By providing your phone number and booking a service, you consent to receive transactional SMS messages from Thyme Cleaning Co. regarding your appointments, including booking confirmations, reminders, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

4. Payment Processing

All payments are processed through Stripe, a PCI-compliant payment processor. We do not store your full credit card number on our systems. By making a payment, you are also subject to Stripe's Privacy Policy.

5. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only with:

Service providers who help us operate our business (such as our booking and payment platforms)
Our cleaning specialists, solely to fulfill your scheduled service
Law enforcement or regulatory authorities when required by law

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You may request to access, correct, or delete your personal information at any time by contacting us at hello@bookthyme.com.

8. Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings at any time.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Thyme Cleaning Co.
Los Angeles, CA
hello@bookthyme.com
(818) 450-5577